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Feminist Job Description

Job Title: Hotline Clinical Data Coordinator
Organization: National Abortion Federation
Region: DC Metro Region
Description: The NAF Hotline Fund is a 501 (c)(3) organization dedicated to providing accurate, unbiased reproductive health care information to women from diverse backgrounds and to providing callers with confidential consultation and referrals to providers of quality abortion care. The Hotline Fund also provides case management services to women with special needs and limited financial assistance to subsidize care for low-income women. The hotline provides services in English, Spanish, and French.

RESPONSIBILITIES: Hotline Case Managers assist women in difficult situations locate needed abortion care and funding. This responsibility includes coordinating assistance with national and local abortion funds and cultivating and sustaining collaborative relationships. Hotline Case Managers are responsible for the timely processing of requests from clinics, as well as pledges to clinics via phone, e-mail, and fax. Case Managers regularly follow-up with women and clinics as needed. Hotline Case Managers serve as mentors to Hotline Operators including fielding questions, troubleshooting problems, and assisting with the location of additional resources. Hotline Case Managers also answer hotline related calls and questions from clinics, Hotline Operators, and NAF staff as appropriate.

QUALIFICATIONS: Candidates should have a demonstrated commitment to a woman's right to choose abortion and understanding of women's complex social and financial situations. Candidates should also have excellent written and oral communications skills and be able to work cooperatively with women and their families, abortion providers, staff, and other organizations. Candidates should have strong computer skills including Microsoft Office and experience with databases. Candidates should have a bachelor's degree; and be able to work in a fast-paced environment. Proficiency in French and/or Spanish is preferred.

Salary is competitive with similar positions in the public interest sector. The NAF Hotline Fund offers an excellent benefits package.
Contact: Erin Parrish, Assistant Hotline Director
Phone:
E-Mail: eparrish@prochoice.org
Website: http://www.prochoice.org
Closing Date: Sep 30 2010 12:00AM

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